How Long Does It Take To Make My OrderUpdated 7 days ago
Question: How long does it take to make and fulfill my order?
Answer: This information applies to products ordered through the FEDS Apparel main website.
The overall process from order confirmation through fulfillment typically takes approximately 7 business days on average. However, orders for agency-specific products may require additional time because they must complete an employment verification process before production and fulfillment can begin.
Standard Order Process
The order process generally consists of the following steps:
- Order Confirmation — Your order is received and confirmed.
- Employment Verification — Required for orders containing agency-specific logos, insignia, badges, names, or lettering.
- Production — Once the required verification is completed, the item proceeds to production.
- Shipping — After production is complete, the order is shipped using the courier and service selected.
Employment Verification Timeframes
Employment verification can take approximately 1–10 business days. However, approximately 95% of employment verification requests are completed within 1–3 business days.
If your order is taking longer than the typical timeframe, the delay is most likely related to the employment verification process. The email you receive regarding verification is only one part of a more extensive process used to confirm your active employment status.
For security reasons, FEDS Apparel cannot disclose the specific procedures or methods used to verify employment. Additionally, individual government agencies may establish or require stricter employment verification protocols, which can result in different processing times depending on the agency.
Extended Processing Timeframes
For orders requiring employment verification, the overall timeframe may look like this:
- Order Confirmation: Order is received and confirmed.
- Employment Verification: Typically 3–5 business days, although verification may take 1–10 business days.
- Production: Approximately 7–14 business days after the required verification is completed.
- Shipping: Varies depending on the courier and shipping service selected.
Please note that these timeframes are estimates and are not guarantees. Employment verification cannot be expedited, regardless of the circumstances or requested delivery date.
If you need additional information about your agency's employment verification requirements, FEDS Apparel recommends contacting your Agency Program Manager. FEDS Apparel cannot provide details about the internal verification procedures used by individual agencies.
Important: Any order containing agency-specific logos, insignia, badges, lettering, or other agency-identifying branding must successfully complete employment verification before the order can proceed to fulfillment.